Dear German Viessmann Chinese consumers:
Viessmann Heating Technology Beijing Co., Ltd.(hereinafter referred to as “our company”) is the only subsidiary of the German Viessmann Group in China, which is fully responsible for the import, distribution and after-sales service of German wall-hung gas heating water heaters (hereinafter referred to as wall-hung boilers) in China. Recently, our company has found a number of low-priced Viessmann wall-hung boilers in the Chinese market, which are not authorized by our company to import and distribute. After verification by our company, the product belongs to individual merchants using unconventional channels to import and sell the wall-hung boilers produced by the Viessmann Turkey factory to China. The nameplate of the wall-hung boiler clearly identifies the place where the boilers should be sold and used is Turkey.
In order to protect the interests of consumers, our company hereby reminds consumers that the wall-hung boilers are products related to electrical safety and gas safety. The boiler products designed and produced for specific markets must meet the requirements of the use environment (such as gas Source and power supply), otherwise the stability, safety and durability of the product operation may not be effectively guaranteed, and may even lead to safety risks.
Boiler production standards: The Viessmann wall-hung boiler products imported and sold through regular channels meet the Chinese national standard GB25034 (reflected on the boiler nameplate) while meeting EU standards. The products of the Viessmann Turkey factory comply with EU manufacturing standards, mainly for markets such as Turkey and Eastern Europe, and may not be in line with Chinese standards. The sale of this product in China violates relevant state regulations, and the industrial and commercial and gas management departments have already imposed penalties on some merchants.
The gas source adaptability: the boilers produced in the Turkey factory are applicable to the European Union's natural gas standards, and the design and manufacture of the German-made wall-hung boilers exported to China strictly follows the Chinese gas standard 12T (which is clearly reflected on the nameplate). Due to the different natural gas composition and applicable standards, if a wall-hung boiler produced in Turkey factory is used in China, there may be certain gas safety hazards.
The power adapter: all the Viessman wall-hung boilers authorized by our company to import and distribute are equipped with the original power cord and plug (three-phase 220V) in line with the Chinese mainland standard; and the Viessmann wall-hung boiler power supply produced in Turkey is 230V for two phases. If it is changed by private or temporary connection, there may be power supply safety hazards, and there is a risk of leakage and burning of valuable electronic components, and even serious fire may occur.
Testing and certification of China's authoritative testing institutions: All Viessman wall-hung boilers imported and distributed by our company or officially authorized have complete authoritative testing reports.
After-sales service guarantee: All the after-sales personnel of the wall-hung boilers authorized by our company to import and distribute are provided with professional technical after-sales training by our company, and the warranty service and after-sales service are provided by our regular authorized service providers; Because of the possible existence of forged logos, tampering with parts and materials, we are unable to assume the warranty and after-sales responsibility of unauthorised imported and distributed
wall-hung boiler products.
Consumers are advised not to buy or use such products, and to recognize the so-called "parallel import" and other false propaganda. Since 2017, all the wall-hung boilers designed and produced for China have holographic anti-counterfeiting labels (note: Germany Manufacturing / German design). You are welcome to distinguish with us and resist the misconduct of individual merchants. The official channels such as the Viessmann Hotline 4006508850, Tmall, JD are willing to accept your inquiry at any time. We apologize for the troubles caused by the purchase process and we will provide you with the best quality products and services. Our company is actively preparing for various measures including legal means to stop the illegal circulation of such products.
Viessmann Heating Technology Beijing Co., Ltd.